We use our own GLS Service Manager for
your support and any upgrade suggestions that you
may have. Service Manager requests are checked from
8:00 AM to 9:00 PM EST seven days a week. This is
the best way for us to handle your requests. Simply
click on the Service Manager icon below to enter
a request or comment.
We also welcome phone calls for questions, comments,
or concerns. Our phone support lines are open Monday
through Friday, between 8:00 AM and 6:00 PM EST.
The number is (517) 230-1112. Please have your invoice
number available at the time of your call.
 |
Click the link above to
log a Support Request. |
|
 |
|
|
| |
|
|
|
|
|
 |
SMTP configuration for
e-mail
function. |
|
You must enable the SMTP function
on your system to utilize the e-mailing
of closed tickets to users. Usually,
there is no configuration necessary,
and the function works. However, it may
be necessary to configure your IIS settings
to allow SMTP to function properly. Please
click HERE to view the related Microsoft® knowledgebase
article for configuration tips.
|
|
|
|
|
| Problems with Service Manager after
uninstalling Microsoft .NET Framework. |
|
| It is not recommended to uninstall the
Microsoft .NET Framework. Service Manager
and other web applications may not work
after the uninstall. If you have uninstalled
the Microsoft .NET Framework, and are experiencing
problems, you may need to repair your Windows
installation using your original Windows
Operating System CD. |
|
|
|
| The "Save Database" button does not
save my database. |
|
This is a known issue with Service Manager.
We are in the process of correcting this
issue.
Workaround:
- Browse to the "request.mdb" file
located in the SM directory.
- Right click and select Copy.
- You may now Paste the file wherever
you like.
|
|
|
|
|
|
|
|
|
