| Ease
of Use and Setup |
|
|
| Does
your software… |
Your
Software
|
Service
Manager
|
| Allow ease of use for Clients, Administrators
and Technicians? |
|
|
| Provide easy setup, installation
and maintenance? |
|
|
| Give you the option to run the system
locally or hosted over the internet? |
|
|
| Provide a scaleable, nonproprietary
database from MS Access to MSSQL? |
|
|
| Provide you with a seamless integration
with the look and feel (custom colors)
of your current website or company
colors? |
|
|
| Provide a customizable solution to
fit your particular needsor any of
your departments that need to effectively
manage their assets, by utilizing Business
Adaptive Technology (BAT)? |
|
|
| Easy to use focus help on just the
screen you are currently working on
through-out the system? |
|
|
| |
|
|
Functionality
and Productivity
|
|
|
Does
your software…
|
Your
Software
|
Service
Manager
|
Increase the productivity of your
Technicians through better time management?
|
|
|
Allow you to define the priorities
of the incoming requests?
|
|
|
| Provide a cookieless way (GLS Smart
Search) to remember your search of
assets or requests while you are logged
into the system? |
|
|
Provide an audio alert when new requests
are submitted?
|
|
|
Allow you to search incoming requests
and then assign Technicians to those
requests?
|
|
|
Allow you to print a tag for Client/Technician
identification of an item that needs
repair?
|
|
|
Allow you to e-mail Technicians in
the field with updates or status changes?
|
|
|
Allow you to e-mail Clients automatically
with a copy of the closed request?
|
|
|
| Allow you to have Service Manager
email you when a new request is submitted? |
|
|
| Allow you to request additional information
of the requester right from the request
and have the system email a direct
link to the requester to enter that
information in? |
|
|
Allow your Client the ability to
check on the progress of all requests
they have submitted directly from the
application in real time?
|
|
|
| Provide you with the ability to search
using a knowledge base system by problem
description or resolution to know how
to fix an asset right from the request? |
|
|
| Allow you to look up an asset from
the service request right from the
ticket so that you can see a history
of that asset before even leaving your
desk? |
|
|
Provide accountability between your
IT, Transportation or Maintenance department
and your staff as well as clients they
service?
|
|
|
Allow login rights to give your business
office access to the system without
the risk of any data changes?
|
|
|
| Link with a polling program to populate
your IT assets? |
|
|
| |
|
|
Asset
and Request Tracking
|
|
|
Does
your software…
|
Your
Software
|
Service
Manager
|
Allow you to define what data is
to be captured for Assets?
|
|
|
Provide an easy way to track the
location of Assets?
|
|
|
Group assets by make, model and category?
|
|
|
Allow for the setup of preventative
maintenance on Assets?
|
|
|
Provide an easy-to-add Asset screen
with a multiple add button for same
types of Assets?
|
|
|
Give you a history of service for
an asset right from the request?
|
|
|
| Give you a history of service the
requester has submitted from the request? |
|
|
| Keep track and manage consumable
parts to maintain your assets? |
|
|
| |
|
|
Reporting
|
|
|
Does
your software…
|
Your
Software
|
Service
Manager
|
Provide easy to read printable reports?
|
|
|
Provide you with the ability to run
well over 100 reports based on the
criteria you create and select?
|
|
|
Allow you to search all Requests
in the system by multiple criteria
and generate reports based on those
results?
|
|
|
Allow you to search all Assets in
the system by multiple criteria and
generate reports based on those results?
|
|
|
Give you the ability to report on
low parts stock?
|
|
|
Report on assets with the most service
requests?
|
|
|
Offer a PDA module with reports for
the administer to use at meetings?
|
|
|
Provide GASB34 financial reporting
for deprecation of fixed assets?
|
|
|
| Give you a report that forecasts
when preventative maintenance will
be entering the system that is unassigned
or pre-assigned to a technician or
admin? |
|
|
| Have reports with 3D Graphs? |
|
|
| |
|
|
Support
and Facts
|
|
|
Does
your software…
|
Your
Software
|
Service
Manager
|
Provide free phone support and upgrades
for the first year?
|
|
|
Provide a low cost to feature ratio?
|
|
|
| A Sarbaines-Oxley compliant application? |
|
|
Give you an over 98% drop in phone
calls and e-mail from your end users?
|
|
|
Offer a PDA module for asset inventories
and asset entry in the field?
|
|
|
Have the ability to be used across
your organization for any department,
any asset, and any requester for service
and asset management?
|
|
|
Offer a 90 day price guarantee?
|
|
|
| Offer a price discount to switch
to Service Manager for your current
help desk or asset software package? |
|
|
| A Company that has been in business
for over four years? |
|
|
