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Great Lakes Software strives to develop
products that enhance the functionality and overall
efficiency of any organization. Both GLS Service
Manager 3.0.1 and the GLS PDA Asset
Module help you streamline your process to
free up valuable time for other productivity tasks.
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GLS Service Manager 3.0.1 allows you
to track service requests and manage your assets.
It allows unlimited users to request service on a
piece of equipment quickly and efficiently, directly
from any workstation. Your administration location
will instantly receive a work order for the request.
Technician assignment is easy with multi-level priority
assignment. Your technicians can access service requests
from any remote workstation reducing downtime. This
system allows both the end-user and technician to
communicate clearly and efficiently, minimizing the
time it takes for problem requests to be processed
and completed. Requestors can look at the status
of their request easily, reducing the follow up calls
asking about their request. Preventative maintenance
is easy to pre-schedule and assign and consumable
inventory parts can be tracked and assigned to tickets
for a better inventory control process.
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| With the use of the GLS PDA Asset Module,
you can scan inventory and get a complete history of
each asset, all on a mobile platform, giving an accurate
picture of assets status with the simple click of a
button. |
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| How does your software stack up? |
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| We have created a checklist of features found in
Service Manager to make it easier for you to see
how your current software package, or the software
packages you are considering, stack up to Service
Manager. Click HERE to
see how Service Manager stacks up. You also may download
and print a PDF version by clicking HERE. |
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| Can I try it before I buy? |
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| Certainly. We are confident that our software will
help you and your business be more productive. Just DOWNLOAD a
demonstration copy from our web site. |
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What does it do?
GLS Service Manager
3.0.1 helps
IT and Maintenance departments
track service requests and
inventory. With the PDA
Asset Module, GLS
Service Manager 3.0.1 allows
you to scan your inventory
on a mobile platform to give
you a very accurate picture
of what assets you have within
your organization.
How does it run?
GLS Service Manager
3.0.1 is a
web-based application that
can run either on your organization's Intranet or over
the Internet. The database can be Microsoft® Access or SQL.
This gives your organization the flexibility to use our
software even if you are not running a Microsoft® network.
To deploy GLS Service Manager 3.0.1, all you need is a
server or workstation to host it on.
What are some of the
features?
GLS Service Manager
3.0.1 has the ability to function separately
as a useful and informative tool for individual users as
well as technical administrators.
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The ability
of employees
and/or clients
to enter
and check
the status
of their
repair requests,
including
the ability
to generate
a printable
page to attach
to the affected
equipment.
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| Administrator: |
Service
requests
- Receives
an audio
alert whenever a new
request is submitted.
- Can define
what data is to be captured.
- Can setup the look, colors,
name and logo of the organization.
- Can create technician users
and assign rights to them.
- Can define the priorities
of the incoming requests,
as well as services
types and status.
- Can search
incoming requests and then
assign technicians.
- Can e-mail employees/clients
automatically with a copy
of the closed request.
- Can e-mail techs automatically
with a copy of the assigned
request.
- Can e-mail technicians in
the field from Service
Manager.
- Issue Parts to the service
request.
- View an asset repair history
from the request.
- View a history of service
about the requester from
the request.
- Can search and report service
requests by 10 different
criteria:
- Request Number
- Location
- Sub Location
- Request Date
- Service Type
- Requestor's alias or
email
- Asset Tag Number
- Request Status
Type
- Request Priority
- Assigned Technician
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Asset
Tracking
- Uses an easy-to-add
asset screen with a multiple
add button for same types
of assets.
- Can group assets
by make, model and category.
- View repair history of a
particular asset.
- Tracks warranty information.
- Multiple tasks of Preventative
Maintenance per asset.
(if Preventative Maintenance
is activated)
- Preventative Maintenance
migration and technician
pre-assignment to other
assets by model, make and even category.
- Manage consumable parts inventory
that are used to maintain
assets.
- GASB 34 reporting for straight
line deprecation.
- Consumable Parts reporting.
(if consumable parts is
activated)
- Can search and report inventory
by 12 different criteria:
- Asset tag
- Manufacturer
- Category
- Purchase Date
- Inventory Status
- Serial Number
- Model
- Location
- Sub Location
- Room Number
- Stock grater then (if consumable
parts is activated)
- Stock less then minimum
(if consumable parts
is activated)
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Workspace Screen Shot |
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Service Request
Screen Shot |
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Service Request Report
Screen Shot |
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Administration Screen Shot |
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What does it do?
The PDA Asset Module will allow an organization
the ability to manage all it's assets using simple
PDA devices and standard bar codes. Simply scan a bar
code using a PDA device outfitted with a scanner attachment
and all the important data pertaining to a piece of
equipment can be added, edited or viewed from the database.
The user then has many options about how this data
will be sorted and managed.
How does it run?
The PDA Asset Module runs on a standard
PDA attached to a Symbol Scanner. This allows the
PDA to function as a scanning device. To use it,
the user will simply have to push a button while
pointing the PDA at a bar code that will be attached
to all assets within the organization. The PDA will
display details of that asset and allow the technician
to update that asset with any additional or changed
information.
What are some of the features?
The PDA Asset Module tracks many of the same asset fields in the GLS
Service Manager application synchronizes with GLS Service Manager and
flags those changes made in the field. It can create on screen reports of all
assets within the organization by building or room counts. It features fast
asset inventory checks, creating less disruption and thus less down time due
to inventory count. The module can then track the Asset Status of that equipment
and flag it to the user, giving the user messages such as "Deployed out
in the field" or "In shop for repair" to describe where the
item is at this time. It also allows for a quick check as to where an asset
is by building and room. It features a duplicate data base of GLS Service
Manager that allows you to take your asset information with you to
meetings and answer any questions regarding it.
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PDA Splash Screen |
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PDA Main Screen |
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PDA Main Screen Filled |
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PDA Notes |
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100% American Made Software |
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Last modified:
May 5, 2007 --> --> --> -->
© 2005 Great Lakes Software, LLC
All Rights Reserved.
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333 Albert Street Suite
115 East Lansing, MI 48823
Voice: (517) 230-1112
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