July 9, 2007
Great Lakes Software Begins work on its new Service Manager release 4.0.0 - Great Lakes Software has gathered requirements since the release of SM 3.0.1 in October 2006, to create this new version slated for a fall 2007 release. Building upon Great Lakes Software’s Business Adaptive Technology methodology, Service Manager will continue to adapt based on the business model support and asset management needs and requirements. Some of the new features will be the integration of one or more IT asset discovery tools into the application (optional); a new and more robust backend database for better overall performance for organizations that have large quantities of assets or consumable parts; the ability for service requesters to attach files (such as documents) to a service request; and the ability for admins to export data from the SM database directly into MS Excel. These are just few of the fifteen new capabilities and reporting Service Manager 4.0.0 will have.

June 29, 2007
Great Lakes Software PDA inventory wireless module goes BETA - Great Lakes Software released its new Inventory PDA module to a select group of clients for final testing. This first version will give the user the ability to inventory equipment real time into the Service Manager database. The wireless version is only limited by connection, this means that if Service Manager is accessed over the internet and a PDA used with a connection to the internet, then assets can be scanned and recorded anywhere in the world! This new 1.0 version will also adjust inventory stock levels of consumable parts.

April 24, 2007
E & A Credit Union in Port Huron Michigan Purchases Service Manager for their IT department – E & A Credit Union purchases Service Manager to manage their Assets and Helpdesk across their network for the Credit Union. The IT department liked the ability to request additional information from the ticket requesters creating communication between the staff and the employees all though one system.

March 10, 2007
Great Lakes Software creates and develops fundraising website for the East Lansing Soccer Complex – Great Lakes Software working in conjunction with the soccer complex fundraising committee has created a low cost website that is content rich. The committee wanted a way to keep the community involved and up to date on how the fundraising project was proceeding. Great Lakes Software worked to create a website that is easy to use and will require little maintenance to update and maintain. Great Lakes Software also worked with the committee to show different ways that the website could be used to help raise funds for their project. Check back here when the site is finished for the link.

October 30, 2006
Great Lakes Software Releases Service Manager 3.0.1! – Great Lakes Software releases Service Manager 3.0.1. The new functionality includes 1) The ability for an Admin to be notified when a new request has been submitted into the system by email. 2) 3.0.1 allows the department to request additional information from the individual who submitted a request for service. 3) 3.0.1 also has a knowledge base to search for resolutions of previously completed requests. 4) A new report has been added to forecast when Preventative maintenance will submit a new request even if the ticket is pre-assigned or unassigned 5) an asset if not populated by the requester can be search for from the service request and then populated giving you the ability to run a history of the asset before ever leaving your desk to do the repair. Demos are now available for download!

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September 5, 2006
Great Lakes Software creates a partnership with Digitallabs to utilize their Remote System Information application – Currently, potential clients of Service Manager can purchase Remote System Information from Digitallabs, scan their network, and then send Great Lakes the exported Excel file. Great Lakes can enter the information into SM at no extra cost. An upcoming Service Manager version will have the ability to directly migrate the information automatically and update the last inventory date field in SM from Remote System Information automatically to keep track of assets connected on an IT network. The real attraction for Great Lakes Software with Digitallabs software is its reasonable cost and ease of use, because the application does not need to be loaded on each computer to scan the network for assets and bring back results, along with the high quality of Digitallabs products and outstanding customer support. This partnership will mutually benefit both companies' sales and clients considerably in the short and long term.

September 5, 2006
Great Lakes Software begins testing on 3.0.1 – Some of the new features include looking up an asset from the request, knowledge base search of requests, and the ability to request additional information from the requester. A new report has been added, the ability to forecast unassigned preventative maintenance requests entering the system! The new version should ship to existing clients this month and should be available to demo by the general public and perspective clients on October 5th.

August 14th, 2006
Dewitt Public School District purchases a 2nd copy of Service Manager for their Maintenance Department – The district having used SM for their IT assets and requests, purchases a second copy for the Maintenance department to handle the Preventive Maintenance and consumable parts to maintain and track cost.

July 20th, 2006
East Lansing Police Department Purchases Service Manager – The department will use Service Manager to maintain and track their weapons inspections, and the service life of their officers equipment.

May 25th, 2006
Great Lakes Software finalizes functionally for 3.0.1 – The new release is a building block on the new Business Adaptive Technology 3.0.0 System. The new functionality will include the ability for requestors to add additional information to the service ticket, as well as enhanced reporting capability and a few surprises. This release is due out the summer of 2006.

May 15th, 2006
Great Lakes Software launches GLS and SM Gear – By popular request, GLS now has branded Great Lakes Software and Service Manager gear available to the public.

February 13th, 2006
The City of East Lansing Parking Department purchases Service Manager – The parking department has purchased Service Manager to maintain the vast numbers of parking meters they service. The intent is to link Service Manager to Parking Enforcement to increase city revenue by increasing productivity, due to less down time on jammed parking meters throughout the City of East Lansing.

February 8th, 2006
Great Lakes Software releases Service Manager 3.0.0! – A new and improved look, Workspace page, more graphical focus help, GLS Smart Search Technology, GLS Business Adaptive Technology and Sarbanes-Oxley compliance. New and existing clients have received the new version. A downloadable evaluation is coming soon!

December 2nd, 2005
Oregon Aero purchases a second copy of Service Manager for their Maintenance Department - Oregon Aero, a current client of Service Manager, purchases a second copy for their maintenance department. The company understands the ease of use and total flexibility of Service Manager to effectively maintain asset costs for not only their IT department for close to a year, but how Service Manager can do the same now for their manufacturing equipment.

October 31st, 2005
Wayne Westland Community Schools purchases Service Manager for their technology department - Wayne Westland community schools has over 1400 staff members and chose Great Lakes Software’s Service Manager application for its ease of use for their staff and robust asset tracking and management as well as the easy to use reporting capability. Service manager reduces phone calls and emails by over 98% and gives you a complete history of your asset including all requests, preventive maintenance and parts used to repair the asset right from the service request.

October 10th, 2005
Great Lakes Software LLC Hires Don Hull to head the company’s sales and marketing - Don brings a wealth of sales and marketing experience out side of IT and will make a very positive fresh impact on Great Lakes Software’s sales and marketing model. Don will manage the websites content, Demos, and sales and marketing surveys as well as direct potential and actual client contact and feedback. Don can be reached directly at dhull@glsoftware.com

September 18th, 2005
Great Lakes Software LLC releases a police department database of their award winning solution – Great Lakes Software the authors of Service Manager release a police department demo to track and maintain all helpdesk and asset tracking information as it relates to a police department business model. Assets can be assigned to police personnel a vehicle or a location. Service manager can track all weapon inspections, repairs and track all uniform stock and issues to individual officers though the quartermasters location.

August 21, 2005
Great Lakes Software LLC releases 2.2.0 – Great Lakes Software the authors of Service Manager release version 2.2.0 of their award winning help desk & asset Management solution. This new version is the prequel to the highly anticipated release of the 3.0.0 version due out in September. SM 2.2.0 has enhanced preventative maintenance capability by allowing for multiple requests to be generated per asset and pre-assignment of the requests to a tech or repairman as they auto generate. All preventative maintenance is easily searchable and can be reassigned. The preventative maintenance can be activated or deactivated based on the organizations scaleable requirements.

July 18, 2005
Great Lakes Software LLC releases a Fire department database of their award winning solution – Great Lakes Software the authors of Service Manager release a fire department demo to track and maintain all helpdesk and asset tracking information as it relates to a fire department business model. Assets can be assigned to fire personnel a vehicle or a location.

June 6, 2005
Great Lakes Software LLC releases a Residence living database of their award winning solution – Great Lakes Software the authors of Service Manager release a Residence living demo to track and maintain all helpdesk and asset tracking information as it relates to a Residence living business model. Service Manager can be used to track all inbound service requests to maintenance directly freeing the offices resources to fill capacity of rental units. What could your staff do with a 97% drop in calls and emails for service to your office!

February 22, 2005
Oregon Aero Purchases SM for their IT department - Oregon Aero uses Service Manager to manage and track service requests, assets, preventive maintenance and replacement parts. Oregon Aero’s purchase decision was based on SM’s attractive price and powerful easy to use functionality. The company also likes the visible commitment and results of Great Lakes Software’s client driven software philosophy.

December 2, 2004
GLS attends the MIEM Technology Conference - Great Lakes Software was on hand to demo Service Manager to the numerous attendees at the conference. The feed back was outstanding and GLS looks forward to working with the companies and Schools that stopped by!

June 23, 2004
Great Lakes Software presents its software to the Michigan Association for Public Transportation Expo in Midland Michigan. Brian Frawley the Project Manager was on hand to do the presentation and brought Jeff Rath the Director of Programming. Great Lakes Software was honored to present Service Manager to this very important market. Attendees were able to ask questions directly to Jeff Rath about Service Manager and the new consumable parts functionality incorporated into Service Manager. Jeff Rath and Brian Frawley were very impressed with the types of questions and feed back they received from the transportation directors from thought out Michigan.

June 7, 2004
Great Lakes Software contracts with two Service Manager Sales and Marketing Representatives for the NYC area! Brian Frawley, Project Manager had this to say about the reps. “We are very excited about the two individuals for their large contact base in the New York metropolitan area. They have great integrity and knowledge of software as well as hardware expertise which is a good foundation for selling a product that tracks all types of assets, including the ones out of the IT market. They are both capable of promoting all the services that GLS has to offer as well, which makes them very important assets to our Company.” Send email to Sales@glsoftware.com to reach our NYC reps today to setup in person demos and evaluation copies of our award winning system!

April 28, 2004
Great Lakes Software attends the MSBO trade show at the request of Sehi. Just another way that Great Lakes Software fully backs its reseller channel by providing demos and evaluations to Sehi’s clients and potential clients. Our commitment to our resellers clearly differentiates Great Lakes Software from the competition. Thank you for stopping by Sehi’s booth to meet us and see our system!

March 20, 2004
CACS Head Start purchases GLS Service Manager for their Transportation Department. Head Start needed an effective way to handle service requests and more importantly needed an effective and proven system to manage their buses (assets). Great Lakes Software went one step further and worked very closely with transportation management to create a consumable parts inventory system to track all parts ordered to maintain their bus fleet. This gave Head Start Transportation a complete solution to handle all aspects of their service requests and assets all from the same package that IT departments and maintenance departments currently run.

March 15, 2004
The Michigan Athletic Club (a division of Sparrow Hospital) purchases Service Manager to handle their Maintenance Service Requests and Assets. The MAC is one of the largest Athletic clubs in the United States and needed a cost effective solution to do preventive maintenance and track repair histories on many assets throughout the facility.

March 10, 2004
Sehi Corporation becomes a Reseller of Service Manager. GLS is honored to have Sehi as a reseller of its award winning program. Brian Frawley, Project Manager had this to say “Sehi is exactly the type of reseller GLS is looking for to resell our system. Their expertise in the educational channel is unparalleled in Michigan and in California; Great lakes Software provides Sehi with a proven, Award winning solution for its existing customer base and opens new opportunities for Sehi to sell to new clients inside and outside of its educational market.”

September 10, 2003
Washington State University College of Nursing chooses Service Manager to handle service requests and inventory for their IT department.

June 1, 2003
"eSchool News", a nationwide publication for K-12 educators, lists GLS Service Manager as a Reader Choice for Best Help-Desk solution. View the results by clicking the "Network Administration Tools" link at eSchool News Online.

March 7, 2003
Great Lakes Software attends the Suffolk/Symbol PDA Grant Project in Long Island, New York.

November 21, 2002
Great Lakes software will be at a technology conference. GLS will have a booth at the 12th annual educational conference & exposition hosted by the Michigan School Business Officials, and the Michigan Association of school administrators. The show is at the Amway Grand Plaza Hotel in downtown Grand Rapids Michigan. This is a great opportunity to stop by and get a tour of GLS Service manager and the PDA module in action, and see how the system will save your organization, time and money.

November 20, 2002
Live product spotlight. GLS will be giving a talk and demo on the GLS Service Manager System to the Property Management Association of Mid Michigan. The company strongly believes that Service Manager is a fit for any organization that has a department in place to repair and manage fixed assets. One example is the ability of tenants to enter requests long after the apartment complex staff has left for the day.

October 29, 2002
Great Lakes Software creates a reseller program for GLS Service Manager. This program is available to Hardware resellers, IT consulting companies and software distribution companies. Please see reseller program for eligibility and more information or send an email to marketing@glsoftware.com

October 20, 2002
Great lakes software looks to improve the company’s web presence. The company is currently working on adding more functionality and to give a better look overall to our web site as well as giving visitors, as requested, more screen shots of Service Manager and the PDA module. Any additional thoughts and suggestions can be emailed to webmaster@glsoftware.com

October 10, 2002
GLS gives a Software presentation of GLS Service manager to the South Central School Business officials of Michigan. GLS was honored to be asked to speak on the system and the upcoming GASB 34 reporting for GLS Service manager.

September 17, 2002
Great Lakes software adds preventive maintenance to the functionality of GLS service manager. This new feature allows the administrator to have the system spawn a service request automatically based on date for required service on a particular fixed asset. Repair history can be checked on an asset as it relates to preventive and end user requests.

September 4, 2002
Great Lakes software is proud to have GLS Service Manager as a spotlight in the September issue of eSchool news. eSchool news is the definitive technology resource for technology in education. To see the article visit http://www.eschoolnews.com/resources/spotlight/software.cfm?#109

July 10, 2002
Great Lakes Software releases GLS Inventory Module PDA an integrated add on to the GLS Service Manager System. Now adding inventory and the updating of fixed assets are mobile and can be run on multiple PDA’s. The data can enter into the system wireless or by the use of Microsoft’s active sync software. See our link off the products page for more information about this module.

May 15, 2002
Great lakes software LLC is now a Compaq authorized Business partner. This partnership enables the company technical access in the further development of GLS Inventory Module PDA. GLS Inventory Module PDA will function on a Compaq iPAQ with a Symbol technology scanner attachment.

March 8, 2002
We are proud to announce the release of GLS Service Manager 1.0, the latest product developed by Great Lakes Software. Easy to use and easy to deploy, this application was designed for school districts to help them to manage and track service requests in conjunction with tracking their inventory. The software is currently deployed at Dewitt Public Schools here in Michigan with great success, and now is pleased to offer this program to the public. We recommend you take a moment to click over to our Products page and request a user name and password for the demo version of Service Manager 1.0.

Coming Soon! The release of GLS Inventory Module PDA. Stay tuned....

March 7, 2002
Our new web site goes live! Welcome to everyone, and thanks for coming by. Poke around for a while; get a sense of what we can offer and what we are all about. We at GLS are always interested in your input, so feel free to let us know what you think, about any ideas that you might have for a product improvement, or if you just want to say a big "Hi". Thanks again from all of us here at Great Lakes Software.