"One of our tech's left and could not be replaced before the start of our school year. That meant the same amount of work needed to be done, at our busiest time of year with one less pair of hands. Without Service Manager to provide us with building to do lists and status updates as well as user problem reporting available on every desktop, we would not have been ready for the students in time."

Sherry L. McVay
Director of Technology
DeWitt Public Schools

Dear Great Lakes Software,

I would like to take a moment to say thank you for all your help. Service Manager has worked wonders for our transportation department. It keeps track of everything for us! No more lost paperwork or short inventory.
Service Manager keeps track of all our maintenance and break/fix tickets, tracks our supplies and inventory, and lets us know when we need to order equipment or supplies.

The software program itself is easy to learn, user-friendly, and was super easy to install.
Your technical support is light years ahead of any other vendor that I’ve ever worked with. I’ve always received a quick response to any questions or issues that I’ve had and your company has resolved every issue that we’ve had (which are few and far between) 100% to our satisfaction.

Our mechanics now depend on Service Manager and there is no way that they would ever go back to doing things, “the old way”.

Our non-technical staff had no problems figuring out the software and interface, and from an IT standpoint, that is absolutely amazing!

Your company and your product are amazing, we’re clients for life!

Sincerely,
Mike Esch
IT Manager
CACS Headstart, Inc.

“Our company has been running Service Manager for over a year and has found the system to be invaluable in both cost and time savings. Service Manager has given us the ability to effectively organize, manage, and track our IT helpdesk, and, more important, our IT assets and the work we have put into maintaining them. Great Lakes Software really is client-centered; they have taken our suggestions on additional functionality and realized them in later versions of Service Manager. The software has been easy to use, yet so feature rich, because the software adapts to our needs, especially the use of preventative maintenance. It's saved us so much time and repair cost that we absolutely had to purchase a second copy for our Maintenance department!”

Mike Bamford
IT Manager
Oregon Aero, Inc.

"Service Manager is a more than just software. It is one of our tools. From on the spot reporting of a problem; checking on a resolution to a problem submitted earlier; Inventory and asset tracking; to history of repairs on a given asset. Preventive Maintenance scheduling that prompts us complete tasks on prearranged timing. The flexibility of the program to meet and suit our needs is great. Technical support has also been great.

Thanks Great Lakes Software!"

Tim Weirauch
Maintenance Director
Michigan Athletic Club

"Service Manager provides a reliable, low cost, low maintenance solution to Information Technology departments who are looking for a way to track problem resolution and/or assets.

It is realistic to expect immediate results with little lead time and set up. The user interface is clean and self explanatory, so little training is required. Feature functionality vs. cost makes Service Manager a top choice for anyone looking to establish a tracking standard in their organization."

Brian M. Howell

Information Technology Manager
E&A Credit Union